At Valley Central Bank, the basis of each customer relationship is trust. Trust begins with the information the customer shares with us and how we manage that information. Therefore, we shall not compromise their privacy. These procedures outline how we must care for the privacy of their records and information.
INFORMATION WE COLLECT
First and foremost, we collect, retain and use information about them only where we reasonably believe that it helps administer products to them. We will tell them why we are collecting and retaining it if they ask.
ACCURACY OF RECORDS
We continually strive to maintain complete and accurate information about their accounts. Should the customer ever believe that our records are inaccurate or incomplete and we are notified either verbally or in writing, we will investigate their concerns and correct any inaccuracies as quickly as possible. If it is an ATM or electronic transfer, we will resolve the error under established procedures for error resolution as required by the Electronic Funds Transfer Act.
SOLICITATION BY TELEPHONE OF CUSTOMER ACCOUNT INFORMATION
There are devious people who seek information for sale or their own personal use. It is against the law to impersonate someone to get account information, however that does not preclude it from occurring. Valley Central personnel's duty is to get some identifying information (date of last deposit, mother's maiden name, social security number) from the customer before releasing any account information or before even releasing the fact that the customer has an account at the bank.
EMPLOYEE ACCESS TO ACCOUNTS
Employee access at Valley Central to personally identifiable customer information is limited to those with a business reason to know the information. Our employees have been educated on the importance of maintaining the confidentiality of customer information and on the Privacy Procedures. Because of the importance of these issues, all Valley Central employees are responsible for maintaining the confidentiality of customer information. Employees who violate the Privacy Procedures will be subject to disciplinary measures.
DEFINITION OF NON-PUBLIC INFORMATION
The definition of non-public information is personally identifiable financial information that is not available to the public. Examples of this are listed below:
|Social Security Number||Name|
|Whether they use our bank||Phone|
|Unlisted phone number||Real Estate Records|
|Mother's maiden name|
PROTECTION OF CUSTOMER INFORMATION
We are committed to the security of customer financial and personal information (non-public information). Our operational and data processing systems are in a secure environment that protects their account information from being accessed by third parties. We grant access to customer information only in accordance with our internal security standards.